Layhill Animal Hospital

Judging by my most recent experience with them, Layhill Animal Hospital in Maryland is one of the most incompetent businesses I have had to deal with.

This place provides two services, veterinary and boarding. We took our dog their to spend the weekend and receive some needed inoculations. Sort of a two birds with one stone situation. They now have a new policy when boarding a dog where you pay for half or full up front when dropping the dog off to be boarded. Okay, whatever, I understand the possibilities of people skipping town and not picking up their animal.

Long story short, when I picked the dog up they had no record of the payment. Huh? Why charge if you have incompetent people working the front desk and they will screw things up?

Their solution was to credit our account with them for 3/4 of the payment. First, it isn't full payment and second, what makes them think I want to continue doing business with them?

Now I have to make time out of my busy day to drop by and show these people my receipts and demand my money back. Very frustrating and the kind of the thing that makes me take my busy other places.